The first step is to check the database key in the app.config file:

For an Oracle database based configuration, be careful with the word case when using properties such as “User”, “Password”, “Author”, “User_Id”, “Group_Id” and “Typist”. These properties can be found in methods such as:

• LogInsert
• SearchOnGroup
• UploadDocumentToFolder
• CreateFolder
• AdvancedSearchDocumentByTrustee, etc…